Orders over $199 receive free UPS ground shipping in the continental U.S. (excluding Alaska). Exceptions exist, and additional freight charges will apply for some low priced, drop shipped items from Canada and for addresses that carry accessorial UPS charges, such as certain island destinations that require ferry service and other remote locations. We will notify you of any additional amount before it is charged.
For orders between $1 - $99, a flat shipping rate of $20.00 applies for UPS ground service. For orders between $100 - $199, a flat shipping rate of $12.00 applies for UPS ground service.
Next Day Air, 2nd Day Air & 3-Day Select delivery services are available at an additional cost.
We ship in stock items on the next business day in most cases. UPS Next Day Air and 2nd Day Air orders received before 3:00 pm Eastern Time can be shipped the same day, if ordered by phone and a request is made to expedite the order.
Please allow up to 10 business days, starting with the next business day after your order was placed, for delivery. Many orders will be received in less time. Back-ordered items may require extra time. Should any items in your order be delayed, we will contact you. If we can not deliver your order in this time frame, the order may be canceled prior to shipment, and a full refund will be credited.
Special order merchandise or custom-built equipment requires longer lead-time. Large orders and assembled whole house units are shipped via common carrier, stretch wrapped on a pallet.
We do not ship to P.O. boxes. Non-stock items are usually drop shipped.