H2O-RC Refrigerator/Icemaker Cartridge - Frequently Asked Questions

Does this system have a replaceable filter?

No. This is a sealed system which is designed to last for 3 years and be completely maintenance free for that period. At the end of 3 years it should be replaced with a new one.

What is the difference between the RC and the NSA 25I — they look the same?

The RC has KDF and Granular Activated Carbon (GAC). The NSA 25I only has carbon. The RC also comes standard with John Guest quick-connect fittings that connect and disconnect without tools. It is also available with compression fittings like the NSA 25I.

What benefit does KDF offer?

KDF removes heavy metals such as lead. It also removes most of the chlorine from the water before the water contacts the carbon. By having the chlorine removed, the carbon can work on removing the other more difficult contaminants that carbon has the ability to remove such as VOC's and THM's. KDF also is a bacteriostatic media which means it inhibits bacteria growth from within the unit itself.

Is the RC unit easy to install?

Yes, very easy. It takes just a few minutes to do. If your tubing is 1/4" plastic, the installation doesn't require any tools outside of a sharp knife or tubing cutter. If it is 1/4" copper, than the only tool needed is a copper tubing cutter. The RC also includes a mounting bracket.

Can the RC be used on a coffee machine or water fountain?

Yes, the RC can be used on any 1/4" water line for a low flow filtration application.

Does the RC have a warranty?

Yes, the RC has a 3 year pro-rata residential warranty. This is the same kind of warranty that is commonly found on car tires and batteries. If there is any problem with the unit that causes it to be replaced within 3 years, you would pay for the period of use that you actually did get towards the purchase a replacement unit. This way it assures you that the RC won't cost more than $2/month no matter how much water you use or what the quality of your tap water is.

Got a Question Not Answered on Here?

For answers to any other questions you may have regarding your system, please call one of our Certified Water Specialists or any other qualified staff member at 770-424-5550 or 1-800-955-8561. We will be happy to help you!